Rights and Obligations of the Parties

Last updated: 13 August 2026

1. Scope of application

These provisions on the rights and obligations of the parties apply to all transactions carried out through the website https://norjshop.com between DK BRAND DESIGN VIET NAM CO., LTD and customers.

By accessing, using the website, or carrying out transactions on https://norjshop.com, customers are deemed to have read, understood, and agreed to comply with all provisions published on the website.

2. Rights and obligations of DK BRAND DESIGN VIET NAM CO., LTD

2.1. Rights of DK BRAND DESIGN VIET NAM CO., LTD

DK BRAND DESIGN VIET NAM CO., LTD has the following rights:

• To require customers to provide complete and accurate information necessary to carry out and process transactions.
• To confirm, refuse, or cancel transactions when information provided by the customer is inaccurate, incomplete, or when the customer cannot be contacted.
• To adjust product/service information, pricing, promotional programmes, and policies on the website.
• To require customer cooperation in providing information, images, or documents necessary to resolve issues related to transactions.
• To apply appropriate measures to protect the lawful rights and interests of the Company upon discovery of fraudulent, abusive, or website policy-violating conduct.
• To temporarily suspend or restrict the provision of services in cases showing signs of violation of website regulations or the law.

2.2. Obligations of DK BRAND DESIGN VIET NAM CO., LTD

DK BRAND DESIGN VIET NAM CO., LTD is responsible for:

• Providing complete and accurate information about products/services, pricing, payment methods, delivery, and related policies.
• Ensuring that products/services provided are consistent with information published on the website and agreements with the customer.
• Receiving and processing orders/transactions according to information provided by the customer.
• Notifying customers of any changes or issues affecting the execution of transactions.
• Fulfilling obligations related to returns, refunds, warranty, or customer support in accordance with published policies.
• Protecting customers' personal information in accordance with the privacy policy and applicable laws.
• Receiving and resolving customer feedback, requests, and complaints within the scope of the Company's responsibility.
• Fully complying with obligations regarding taxes, invoices, documentation, and other legal obligations as prescribed by law.

3. Rights and obligations of customers

3.1. Rights of customers

Customers have the following rights:

• To receive complete and clear information about products/services, pricing, promotional programmes, payment methods, delivery, and related policies.
• To choose products/services, quantities, and payment methods suitable to their needs.
• To request DK BRAND DESIGN VIET NAM CO., LTD to provide information and support related to products/services and transactions.
• To inspect and provide feedback on product/service quality and the transaction process.
• To request exchanges, returns, refunds, warranty service, or complaint resolution in accordance with published policies and legal regulations.
• To have personal information and transaction-related information protected as prescribed.
• To provide feedback or file complaints when their lawful rights and interests are affected.

3.2. Obligations of customers

Customers are responsible for:

• Providing complete and accurate information necessary when carrying out transactions.
• Carefully reviewing product/service information, pricing, quantities, and transaction conditions before confirming.
• Making full and timely payments according to the chosen or agreed payment method.
• Cooperating with DK BRAND DESIGN VIET NAM CO., LTD during the execution of transactions.
• Inspecting products/services upon receipt and promptly notifying DK BRAND DESIGN VIET NAM CO., LTD of any issues requiring support.
• Not providing false information, carrying out transactions with fraudulent intent, or exploiting website policies.
• Not using the website to carry out acts that violate the law or affect the lawful rights and interests of DK BRAND DESIGN VIET NAM CO., LTD and third parties.
• Being responsible for the accuracy and legality of information they provide.

4. Principles of cooperation between the parties

DK BRAND DESIGN VIET NAM CO., LTD and customers are responsible for cooperating in good faith during the execution of transactions.

In the event of disputes, complaints, or issues related to transactions, the parties shall prioritise resolution through discussion, negotiation, and mediation in a spirit of cooperation, ensuring the lawful rights and interests of each party.

In cases where resolution through negotiation is not possible, disputes shall be resolved in accordance with the laws of Vietnam.

5. Contact information

For any requests for support, feedback, or complaints related to products/services and transactions, customers may contact: