Conditions and Restrictions on the Supply of Goods and Services
Last updated: 5 August 2026
1. Purpose
To ensure that the supply of goods and services complies with the law and protects the rights and interests of customers, website norjshop.com publishes the conditions and restrictions applicable to purchases on the website.
2. Time limits on supply
The website accepts online orders 24 hours a day, 7 days a week.
Standard order processing hours:
- Monday to Saturday
- During business hours (8:00 AM–5:00 PM, Vietnam time)
Orders placed outside business hours or on holidays will be processed on the next business day.
3. Geographic limits on supply
The website supplies goods within areas supported by our delivery partners. Currently, NORJ only sells and delivers within the territory of Vietnam. International shipping is not available.
For the following areas:
- Islands
- Remote areas
- Hard-to-reach areas
- Restricted delivery zones
delivery times may be longer, or the website may decline to supply if delivery conditions cannot be guaranteed.
4. Customer eligibility restrictions
Customers making transactions must:
- Have full civil legal capacity as prescribed by law
- Provide complete ordering information (recipient name, delivery address, phone number, and contact email)
Persons under 18 must have the consent of a parent or legal guardian.
An account is not required to place an order. Guest checkout is available.
5. Quantity limits
The website reserves the right to set:
- Maximum quantity per order
- Maximum quantity for each promotional campaign
- Purchase limits per customer to ensure supply and protect consumer interests
These limits will be communicated directly on the product page or in the promotional campaign details.
6. Availability of goods and services
The website makes every effort to ensure goods and services are supplied continuously. All products are subject to stock availability. If an ordered product is out of stock, we will notify the customer and issue a full refund.
However, supply may be interrupted or temporarily suspended in the following cases:
- System maintenance
- Technical errors
- Power outages or loss of internet connectivity
- Natural disasters, epidemics
- Fire
- War
- Orders from competent state authorities
- Or other force majeure events
In such cases, the website will notify customers as soon as possible and coordinate to protect customer rights in accordance with regulations.
7. Right to refuse supply
The website reserves the right to refuse or cancel an order in the following cases:
- Inaccurate customer information
- Unable to contact the customer to confirm the order
- Out of stock
- Signs of fraud detected
- Incorrect price displayed due to system error
- Customer violates the website’s purchasing rules
- Other cases as prescribed by law
If an order is cancelled due to an error on the website’s part, the customer will be notified and fully refunded for any payment already made.